At Legendary Parts Kit Ohio, we want our customers to receive products that are accurately described and in satisfactory condition. This Return & Refund Policy explains how returns, refunds, exchanges, and damaged or defective products are handled.
1. General Return Policy
Customers should contact us before returning any product. Unauthorized returns may be refused.
Products eligible for return must generally be:
- In the same condition in which they were received.
- Unused and undamaged.
- Returned with the original packaging and included accessories, when applicable.
- Accompanied by proof of purchase.
Certain products may be non-returnable because of their nature, applicable law, safety requirements, or manufacturer restrictions.
2. Defective or Incorrect Products
If you receive a product that is defective, damaged during shipment, or different from what was ordered, contact us as soon as possible.
We may request photographs, order information, or other documentation to evaluate the issue. If the problem is confirmed, we may provide an appropriate remedy, which may include a replacement, exchange, store credit, or refund, subject to applicable law and manufacturer requirements.
3. Damaged Shipments
Customers should inspect packages when received. If an item appears damaged, contact us promptly and retain the original packaging and shipping materials while the issue is reviewed.
Shipping damage claims may require documentation from the carrier.
4. Cancellations
Cancellation requests should be submitted as soon as possible after placing an order. A cancellation is not guaranteed once an order has entered processing or shipment.
Any cancellation, refund, or other remedy will be handled in accordance with applicable federal, state, and local requirements.
5. Refunds
Once an approved return has been received and inspected, customers will be notified of the outcome.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
Original shipping charges may be non-refundable unless required by applicable law or the return resulted from an error on our part.
6. Exchanges and Store Credit
When permitted, We may offer an exchange or store credit instead of a refund.
Availability of an exchange depends on inventory and applicable legal requirements.
7. Products Subject to Special Legal Requirements
Some products sold by our business may be subject to federal, state, or local laws and regulations. Returns, transfers, cancellations, and refunds involving regulated products will be handled only in a manner permitted by applicable law.
We do not accept returns or process transactions in a manner that would bypass, avoid, or violate applicable legal requirements.
8. Non-Returnable Items
Items may be excluded from the normal return policy when they are:
- Used, damaged, altered, or incomplete.
- Missing required components or packaging.
- Specifically identified at the time of sale as final sale.
- Restricted from return by applicable law or manufacturer policy.
9. Customer Responsibility
Customers are responsible for providing accurate order and contact information and for following all applicable laws concerning products purchased from us.
The company reserves the right to refuse a return when accepting the return would violate applicable law or create a safety or compliance issue.
10. Contact Us
For return or refund questions, please contact:
Email: info@legendarypartskit.com
Phone: +1 92-9445-8240
Address: [Insert Business Address]
Please include your order number and a brief description of the reason for your request.